Last updated 2025-04-12
Returns & Refunds
Questions: hello@cloud-byte.one · +82-5-425-4997 · 259-8, Woroeri, Annae-myeon, Okcheon-gun, Chungcheongbuk-do, Korea
Overview
Cloud Byte offers paid training programs with informational pricing displayed on this site. Purchases completed via invoice or contract outside this static site remain governed by the agreement you sign. This policy outlines baseline consumer-friendly rules for eligible program fees sold directly by Cloud Byte.
Eligibility window
For eligible direct purchases, you may request a full refund within 14 days of payment, provided the cohort has not begun and no custom materials were delivered exclusively to you.
Partial refunds
If you withdraw after a cohort begins but before 40% of scheduled live hours complete, you may receive a partial refund equal to 50% of tuition, minus non-recoverable venue or facilitator deposits itemized in your receipt.
Non-refundable items
Printed kits shipped internationally, rush facilitator assignments, or third-party license fees paid on your behalf are non-refundable once incurred.
Process
Email hello@cloud-byte.one with your enrollment reference, reason, and preferred refund method. We confirm receipt within three business days and respond with a decision timeline.
Processing time and method
Approved refunds are initiated within 10 business days to the original payment channel. Bank timelines may vary. Currency conversions follow your institution’s rates.
Korean consumer notes
Where the Act on Consumer Protection in Electronic Commerce applies, you retain statutory rights that cannot be waived. This policy supplements—not replaces—those rights. Questions: hello@cloud-byte.one · +82-5-425-4997 · 259-8, Woroeri, Annae-myeon, Okcheon-gun, Chungcheongbuk-do, Korea